Shipping, Return & Refund Policy

Brand Name: Knottie

Website: www.knottie.co

Effective Date: August 15, 2026

  1. Introduction

    Welcome to Knottie! This Shipping & Return Policy explains how we process, ship, and handle returns or exchanges for orders placed on our website www.knottie.co. By making a purchase, you agree to the terms outlined below.

  2. Shipping Policy

    1. Shipping Locations

      We currently deliver orders across Pakistan through reliable third-party courier services such as TCS, Leopards, and M&P. International shipping is not available at this time.

    2. Processing Time

      Orders are usually processed within 1–3 business days after confirmation. During high-demand seasons or sale periods, processing may take slightly longer.

    3. Delivery Time

      Once dispatched, delivery typically takes:

      • 2–4 business days for major cities (Karachi, Lahore, Islamabad, etc.)
      • 4–7 business days for other regions within Pakistan

      Delivery times may vary depending on your location and courier workload.

    4. Shipping Charges

      Shipping rates are calculated at checkout based on your delivery location. Promotional offers may include free shipping on eligible orders.

    5. Cash on Delivery (COD)

      We offer Cash on Delivery for most locations in Pakistan. Please ensure your delivery address and contact number are accurate to avoid delays or cancellations.

    6. Order Tracking

      Once your order has been shipped, you’ll receive a confirmation email or SMS with your tracking details. You can track your shipment on the courier’s website.

  3. Return & Exchange Policy

    1. Eligibility

      We accept returns or exchanges within 7–14 days of delivery. To qualify, items must be:

      • Unused and unwashed
      • In original packaging with tags attached
      • Accompanied by proof of purchase (invoice or receipt)

    2. Non-Returnable Items

      For hygiene and safety reasons, the following items cannot be returned or exchanged:

      • Accessories and undergarments
      • Customized or altered products
      • Sale or discounted items (unless defective)

    3. Return Process

      To request a return or exchange:

      • Contact us at sales@knottie.co with your order number and reason for return.
      • Our team will guide you through the courier return process.
      • Returned products are inspected before approval or replacement.

    4. Refunds

      Approved refunds will be processed within 7–10 business days via your original payment method. For COD orders, refunds are issued through bank transfer or store credit.

    5. Defective or Wrong Items

      If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no additional cost.

  4. Order Cancellations

    You may cancel your order within 12 hours of placement by contacting our customer service team. Once dispatched, the order cannot be cancelled and must follow the return policy.

  5. Changes to This Policy

    We may update our Shipping & Return Policy from time to time. Any revisions will be posted on this page with the latest effective date.

  6. Contact Us

    📩 Email: sales@knottie.co
    🌐 Website: www.knottie.co
    📍 Made in Pakistan