Customer Service

Brand Name: Knottie

Website: www.knottie.co

Effective Date: August 15, 2026

  1. Our Commitment

    At Knottie, we believe every customer deserves exceptional care and attention. Whether you’re shopping for your child’s first outfit or exploring our new collections, our support team is here to ensure your experience is smooth, secure, and satisfying.

  2. How to Reach Us

    Our customer support team is happy to assist you with any order, product, or service-related query. You can reach us through the following channels:

    We aim to respond within 24–48 business hours.

  3. Order Assistance

    Need help with an order? Our team can assist you in:

    • Tracking your shipment
    • Updating your shipping address (before dispatch)
    • Confirming order details or cancellations

  4. Size & Fit Guidance

    Choosing the right size for your child is important. Please visit our Size Guide page for detailed measurements and recommendations for each age group.

  5. Returns & Exchanges

    If you are not fully satisfied with your purchase, you can return or exchange eligible items within 7–14 days of delivery. Please read our Shipping, Return & Refund Policy for more details.

  6. Shipping Information

    Orders are typically delivered within 2–5 business days across Pakistan. Delivery time may vary depending on location and courier partner performance.

  7. Frequently Asked Questions (FAQs)

    • Q: How can I track my order?
      A: Once your order is shipped, you’ll receive a tracking link via email or SMS.
    • Q: Can I modify my order after placing it?
      A: Yes, you can modify your order within 12 hours by contacting customer support.
    • Q: What if I receive the wrong item?
      A: Please notify us within 48 hours, and we’ll arrange a replacement or refund.
    • Q: Do you offer Cash on Delivery (COD)?
      A: Yes, COD is available for most areas within Pakistan.

  8. Operating Hours

    Our customer support operates from Monday to Saturday, 9:00 AM to 7:00 PM. Queries received outside these hours will be addressed on the next working day.

  9. Contact Us

    📩 Email: sales@knottie.co
    🌐 Website: www.knottie.co
    📍 Made in Pakistan